Secure Setting – Access

We kindly ask that patient’s friends and family pre-book visits directly with the nurse in charge of each ward.  This is in an attempt to ensure your visit runs as smoothly as possible and visitors rooms are therefore not double booked.  If you do not pre-book your visit, we cannot guarantee that the visit will go ahead.

Contraband Items

As Surehaven is a low secure service, we must comply with security measures to ensure our patients and staff are as safe as possible.  This means that certain items (for example matches, lighters, glass) are prohibited and cannot be brought into the Hospital by patients or their visitors.  A list of contraband items is detailed in our Contraband Policy which is available upon request.  If you plan to visit with items that you believe may be contraband, please call our reception for advice.

Please click here for our Patient Booklet

Please click here for our Carer’s Booklet

Patient and Carer Feedback

Below are comments from questionnaires to patient’s and carer’s on our service:-

“Wonderful, caring staff”

“Treated with the utmost respect”

“I cannot rate your staff nurses / admin team high enough”

“Surehaven has given me hope that my daughter will get better”

“For the first time in years I can sleep at night, knowing that my daughter is safe”

“Staff make us feel involved”

“Staff put the care of patients first”

“Staff are very approachable”

“Staff are excellent, all disciplines work extremely well together”

“Surehaven is a breath of fresh air”

“The staff involved in my daughters care and treatment are fantastic. I am kept informed, involved and always treated with dignity and respect”